Consumer Mediation Training


Consumer disputes are the type of disputes arising between a consumer and a business from an agreement for the sale of products or services. When such disputes are not resolved between the business and the consumer themselves and if this is not possible, they can then be resolved through Mediation.


The advantage of mediation as a method to resolve consumer disputes is that it is an easy, fast, and low-cost method for resolving disputes arising between consumers and businesses, outside the court.


Who Should Attend: 

Karuna Consumer Mediator Training Programme is essential for anyone wishing to practice as a Conumer/E-Commerce mediator.


The skills learned will enhance the abilities of:

  • Anyone with responsibility for resolving Consumer disputes
  • Lawyers & Advocates
  • In-house legal associates
  • Other professionals e.g. Chartered Accountants, Retail Professionals, Doctors, Customer Care Managers, E-Commerce Experts, etc.
  • Healthcare professionals
  • Business Administrators, government representatives, and policy advisers.


Why trained from Karuna Mediation:

Getting Trained from the right organization is key to developing a mediation practice. Karuna Meditation training courses are the first of their kind in the country, which focuses on providing trained mediators having actual skills needed for the industry keeping in mind the Indian perspective and Indian Laws. 


These courses are introduced by Karuna in India, bringing recognition to mediation as a profession and setting the standards within the industry.  We have been making the way to fulfill the gap of necessary training required in the country and, creating a reputation for excellence in the field of mediation.


After Training Support and Membership


Karuna Meditation is committed to supporting newly trained mediators.  We have a number of other educational programs available, all aimed at helping you develop your mediation career.


After successfully qualifying the Karuna Mediation training course, you are eligible to join Karuna Mediation's membership, a strong network of ADR professionals where you can benefit from networking events, introduction to mediators, and other professional skill development opportunities.